Return Policy

VERTIMAX RETURN POLICY

To be eligible for a return within 30 days of purchase, please contact us regarding the reason for your return.  Your equipment must be unused and in the original packaging.  A return authorization is needed from a VertiMax Customer Service representative.  To obtain this authorization you will need to open a case.  To facilitate this process please send an email to support@vertimax.com with all your information. 

 

Please note that a 10% restocking fee will be assessed.  You will also be responsible for handling the return shipment of your item.  You should consider using a trackable shipping service and purchasing shipping insurance as we cannot guarantee receiving your returned item.

 


Refunds (if applicable)

Once your return is received and inspected, we will send you a notification via email.  If your refund is approved, the original shipping costs will be deducted and the balance will be processed utilizing the same method of payment.


 

Satoshi Ochi head strength and conditioning for USTA:

The biggest thing is the flexibility and functionality - its easier to move around we can move wherever we want. - some athletes use every day for warm-up sessions. this is a great tool for any level. Giving us the same level of resistance and at the same time, you can actually coach when using this system.

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